The Dale Carnegie program has been very helpful in improving my sales efforts. The program really does teach sales tactics that work. This video blog is the second in this series and speaks specifically about principle #2 - "Give Honest, Sincere Appreciation". In the video below I explain how I have used principle #2 in my sales efforts. This video blog is part of a 30 blog article series on each of Dale Carnegie's principles to Win Friends And Influence People.
Dale Carnegie's 30 Principles To Win Friends & Influence People
1. Don't Criticize, Condemn or Complain 2. Give Honest, Sincere, Appreciation 3. Arouse In The Other Person An Eager Want 4. Become Genuinely Interested In Other People 5. Smile 6. Remember That A Person's Name Is To That Person The Sweetest And Most Important Sound In Any Language 7. Be A Good Listener. Encourage Others To Talk About Themselves 8. Talk In Terms Of The Other Person's Interests 9. Make The Other Person Feel Important - And Do It Sincerely 10. The Only Way To Get The Best Of An Argument Is To Avoid It 11. Show Respect For The Other Person's Opinion. Never Say, "You're Wrong." 12. If You Are Wrong Admit It Quickly And Emphatically 13. Begin In A Friendly Manner 14. Get The Other Person Saying "Yes, Yes" 15. Let The Other Person Do A Great Deal Of The Talking 16. Let The Other Person Feel That The Idea Is His Or Hers 17. Try Honestly To See Things From The Other Person's Point Of View 18. Be Sympathetic With The Other Person's Ideas And Desires 19. Appeal To The Nobler Motives 20. Dramatize Your Ideas 21. Throw Down A Challenge 22. Begin With Praise And Honest Appreciation 23. Call Attention To People's Mistakes Indirectly 24. Talk About Your Own Mistakes Before Criticizing The Other Person 25. Ask Questions Instead Of Giving Direct Orders 26. Let The Other Person Save Face 27. Praise The Slightest Improvement And Praise Every Improvement. Be "Hearty In Your Approbation And Lavish In Your Praise". 28. Give The Other Person A Fine Reputation To Live Up To 29. Use Encouragement. Make The Fault Seem Easy To Correct 30. Make The Other Person Happy About Doing The Thing You Suggest
I have found these principles to be surprisingly effective beyond what I thought was ever possible. If you run a business, work in business, or just want to become better at dealing with people I would highly recommend you either take the Dale Carnegie course or buy the book How To Win Friends and Influence People to read. I guarantee if you take the course it will be one of the greatest investments, if not the best, you ever make in your career. If you don't have the time to commit to the course or you think it is too expensive then I would definitely read the book. You can find it for a relatively cheap price on www.amazon.com.
Profitworks helps various B2B small businesses in Waterloo and Kitchener, Ontario generate new customers by creating and executing joint sales & marketing plans. One component of the services we provide is conducting sales calls and making sales presentations. If you are interested in generating new customers for your B2B small business enter your email in the box provided below and click the Send Me Free Updates button. You will then receive free updates from this blog to your email.
I hope this video blog on sales tactics that work has been helpful. If you are interested in learning more about taking the Dale Carnegie program I highly recommend you contact Troy Treleaven of Dale Carnegie Canada to inquire more about the program. Just Contact Us and we will put you in contact with him directly.